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Faq

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If you decide that the product you purchased from us is not exactly what you were looking for, or is the wrong size, there is no problem returning it to us. We will accept products (except Custom Fit goods) back for exchange or a full refund as long as it is with its original packaging, receipt and the product itself unused or unworn. Our returns policy is flexible but we ask that items being returned are done so within 7 days of receipt and accompanied with a letter explaining the reason for the return, and the position of the fault. Remember, before purchase, if in any doubt about size, colour or suitability of a product, you can email us with any queries about all of our products. Our staff use the products we sell and we respond to emails quickly in working hours. If for any reason your order arrives with a fault or it has been damaged during transit, send it back to us and we will send you a replacement. Custom Fit orders cannot be returned unless faulty as these items are made to your exact specifications and requirements. Similarly you cannot cancel or get a refund on a Custom Fit order once the build has begun.

Warranties

All the products we sell are covered by a manufacturer’s warranty, which will cover the product for faults and defects. This period of cover can vary, most items will be 1 month, but it is worth remembering that warranties do not cover general wear and tear. If you have an issue with a product purchased from Sports Emporium contact us first. Returned items with a warranty or repair issue should be clean and we will cover the postage cost back to SportsEmporium.

All returns should be sent to

Sports Emporium

#1, Te Mome Road,

Alicetown,

Lower Hutt,

New Zealand

Delivery Charges

We use a weight based delivery charge as we feel this is the fairest way of charging, so that smaller orders don’t have to pay the same delivery charges as larger, heavier items. The delivery charge is worked out using the pre- determined weights of each item. This will be calculated and presented to you at the time of finalizing/paying your order.

STANDARD DELIVERY

Please allow 1-7 working days for your order to be delivered; typically most orders are dispatched within 5 working days. Once your order has been received we will email you with an estimated delivery date. When your order is physically dispatched we will send a 2nd email to confirm this which will include delivery method and any available tracking information

In some cases however we may be able to dispatch orders the same day. If this is possible we will do so. However you can rest assured we will process your order as quickly as possible and get it out for delivery. We use a 24 hour courier service for our orders to make sure you receive your orders in the quickest possible time.

We use NZ Post parcel post for standard delivery. New Zealand Parcel Post is affordable and efficient. Although provided with tracking number, tracking is not possible on the NZ Post website while in transit.

Please follow the link https://www.nzpost.co.nz/contact-support/contact-list for contacting NZ Post to check your status of delivery.

P.S: Rural delivery will take much longer than urban. Please add an extra 2-3 days if you are ordering for rural delivery.

NEXT DAY DELIVERY

Available on all product that are in stock* All orders placed before 1.00pm Monday to Friday, will be dispatched the same day. This is only available for orders placed from India and/or New Zealand. All orders placed after 1.00pm on Friday will be dispatched the following Monday All orders placed after 1.00pm will be dispatched the next working day.

If your order is urgent we would urge you to email your requirements and we can check stock to confirm before you place the order.

We use NZ Post courier post overnight services to send out parcels for overnight delivery. Orders placed till 1 p.m will be sent by overnight courier if you chose this method. The overnight courier is tracked and traced.

P.S: If you are ordering the goods to be delivered to rural address, NZ Post may not have overnight delivery options. It is in the best interest you chose standard delivery if you are ordering the goods to be delivered to rural address.

COLLECT AT STORE

A convenient way for local customer to place orders online which can then be collected from the shop. Simply place you order online and select ‘Collect At Store’ and a member of our sales team will then contact you when you order is ready to collect.

If you decide that the product you purchased from us is not exactly what you were looking for, or is the wrong size, there is no problem returning it to us. We will accept products (except Custom Fit goods) back for exchange or a full refund as long as it is with its original packaging, receipt and the product itself unused or unworn. Our returns policy is flexible but we ask that items being returned are done so within 7 days of receipt and accompanied with a letter explaining the reason for the return, and the position of the fault. Remember, before purchase, if in any doubt about size, colour or suitability of a product, you can email us with any queries about all of our products. Our staff use the products we sell and we respond to emails quickly in working hours. If for any reason your order arrives with a fault or it has been damaged during transit, send it back to us and we will send you a replacement. Custom Fit orders cannot be returned unless faulty as these items are made to your exact specifications and requirements. Similarly you cannot cancel or get a refund on a Custom Fit order once the build has begun.

Warranties

All the products we sell are covered by a manufacturer’s warranty, which will cover the product for faults and defects. This period of cover can vary, most items will be 1 month, but it is worth remembering that warranties do not cover general wear and tear. If you have an issue with a product purchased from Sports Emporium contact us first. Returned items with a warranty or repair issue should be clean and we will cover the postage cost back to SportsEmporium.

All returns should be sent to

Sports Emporium

#1, Te Mome Road,

Alicetown,

Lower Hutt,

New Zealand

Delivery Charges

We use a weight based delivery charge as we feel this is the fairest way of charging, so that smaller orders don’t have to pay the same delivery charges as larger, heavier items. The delivery charge is worked out using the pre- determined weights of each item. This will be calculated and presented to you at the time of finalizing/paying your order.

STANDARD DELIVERY

Please allow 1-7 working days for your order to be delivered; typically most orders are dispatched within 5 working days. Once your order has been received we will email you with an estimated delivery date. When your order is physically dispatched we will send a 2nd email to confirm this which will include delivery method and any available tracking information

In some cases however we may be able to dispatch orders the same day. If this is possible we will do so. However you can rest assured we will process your order as quickly as possible and get it out for delivery. We use a 24 hour courier service for our orders to make sure you receive your orders in the quickest possible time.

We use NZ Post parcel post for standard delivery. New Zealand Parcel Post is affordable and efficient. Although provided with tracking number, tracking is not possible on the NZ Post website while in transit.

Please follow the link https://www.nzpost.co.nz/contact-support/contact-list for contacting NZ Post to check your status of delivery.

P.S: Rural delivery will take much longer than urban. Please add an extra 2-3 days if you are ordering for rural delivery.

NEXT DAY DELIVERY

Available on all product that are in stock* All orders placed before 1.00pm Monday to Friday, will be dispatched the same day. This is only available for orders placed from India and/or New Zealand. All orders placed after 1.00pm on Friday will be dispatched the following Monday All orders placed after 1.00pm will be dispatched the next working day.

If your order is urgent we would urge you to email your requirements and we can check stock to confirm before you place the order.

We use NZ Post courier post overnight services to send out parcels for overnight delivery. Orders placed till 1 p.m will be sent by overnight courier if you chose this method. The overnight courier is tracked and traced.

P.S: If you are ordering the goods to be delivered to rural address, NZ Post may not have overnight delivery options. It is in the best interest you chose standard delivery if you are ordering the goods to be delivered to rural address.

COLLECT AT STORE

A convenient way for local customer to place orders online which can then be collected from the shop. Simply place you order online and select ‘Collect At Store’ and a member of our sales team will then contact you when you order is ready to collect.

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