Refunds and Returns

Return & Refund Policy

At Sports Emporium, we want you to be completely satisfied with your purchase. We are committed to providing high-quality cricket gear, and we understand that sometimes a return or refund may be necessary. Please review our policy below for a clear understanding of the process.

1. Our 14-Day Return Policy (Change of Mind)

We accept returns for items purchased from Sports Emporium within 14 days from the date you received your order for reasons such as change of mind or incorrect size/fit (subject to eligibility criteria).

To be eligible for a return under our 14-day policy, your item must meet the following conditions:

  • It must be in the same condition that you received it: unused, unworn, unwashed, and undamaged.
  • All original tags must be attached.
  • It must be in its original packaging.
  • You must provide proof of purchase, such as your original receipt or order confirmation.

Non-returnable items: Please note that certain types of items cannot be returned under our 14-day policy, such as custom-made or personalized products, gift cards, or underwear/base layers for hygiene reasons. Items explicitly marked as "final sale" are also not eligible for return.

2. How to Initiate a Return

To start a return, please contact our customer service team with your order number and the reason for your return. Our team will guide you through the next steps and provide you with return instructions.

3. Return Shipping

For returns initiated under our 14-day policy (e.g., change of mind, incorrect size/fit), the **customer is responsible for all shipping costs associated with returning the item.**

We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. Please ensure the item is securely packaged to prevent damage during transit.

Please send your returns to:

Sports Emporium
#1 Te Mome Road, Alicetown
Lower Hutt 5010, Wellington
New Zealand

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [e.g., 5-10 business days].

  • No Restocking Fees: We do not charge any restocking fees for returns under our 14-day policy.
  • Original Shipping Costs: Please note that original shipping costs from your purchase are generally non-refundable, unless the return is due to a faulty, damaged, or incorrect item received.

5. Exchanges

The fastest way to ensure you get the item you want is to return the original item, and once the return is accepted, make a separate purchase for the new item. This ensures quickest fulfillment of your desired product.

6. Damaged, Faulty, or Incorrect Items (Your Rights Under NZ Consumer Law)

At Sports Emporium, we are fully committed to upholding our obligations under the **Consumer Guarantees Act 1993 (CGA)** and the **Fair Trading Act 1986** in New Zealand. These Acts provide statutory rights for consumers regarding goods that are faulty, not fit for purpose, or do not match their description.

If an item you receive is defective, damaged upon arrival, or if you receive the wrong item, please contact us immediately so we can evaluate the issue and make it right. We will guide you through the process for these specific situations, and in such cases, **we will cover the reasonable return shipping costs.**

Please contact us without delay at:

7. In-Store Returns

For your convenience, items purchased online may also be returned in person at our physical store during our regular business hours, provided they meet all eligibility criteria outlined above. Please ensure you bring your proof of purchase (receipt or order confirmation).

Sports Emporium Physical Store:
#1 Te Mome Road, Alicetown
Lower Hutt 5010, Wellington
New Zealand

For any questions regarding our Return & Refund Policy, please do not hesitate to contact us.