FAQ

Below FAQ are some common concerns of our customers prior purchase.
If you have other questions, please just send it to sportsemporiumnz@gmail.com.

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  • General Questions

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you ASAP!

General Questions

Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping information and choose a payment method. Your order will be confirmed via email.

We accept a variety of secure payment methods, including major credit and debit cards (Visa, Mastercard, Amex) processed securely via Shopify Payments. For in-store purchases, we accept EFTPOS. Your payment security is our top priority.

Yes! We specialize in offering custom-made cricket gear tailored precisely to suit your unique style of play. Please contact us to discuss your specific requirements and bring your vision to life.

Our products come with manufacturer warranties against defects. The specific warranty period varies by brand and product. Please refer to the product description or contact us directly for detailed warranty information on specific items. We also fully uphold our obligations under the Consumer Guarantees Act 1993 for faulty goods.

We have a detailed return policy. Items should be returned unused and in their original packaging within 14 days of purchase for change-of-mind returns. However, certain items like worn cricket helmets and jock straps are non-returnable due to hygiene concerns. We fully comply with the Consumer Guarantees Act 1993 for faulty or non-conforming goods. For full details, please refer to our Return & Refund Policy.

It's crucial to consider your playing style (e.g., aggressive, defensive, all-rounder), the pitch conditions you typically play on, and your personal comfort with the bat's weight and balance. Our in-house experts are always available to guide you through the selection process for your perfect bat. Don't hesitate to get in touch or visit our store.

Proper care can significantly extend the life and performance of your cricket gear. This includes regular cleaning, storing in cool dry places, and periodic knocking-in and oiling of bats. We offer expert advice and detailed tips on our Gear Care & Maintenance page.

Yes, absolutely! We offer convenient in-store pickup (Click & Collect) from our Lower Hutt location. Simply select the "In-Store Pickup" option at checkout. You'll receive a notification when your order is ready.

We currently ship within **New Zealand only**. For full details on shipping rates, dispatch times, and delivery estimates, please visit our Shipping Policy page.

We're always happy to hear from you! You can reach our customer service team via:

You can also visit our physical store in Lower Hutt during our seasonal operating hours. Our full address is: #1 Te Mome Road, Alicetown, Lower Hutt 5010, New Zealand.

Unable to find satisfactory answers ? Contact Support