Shipping Policy: Get Your Gear to the Pitch

At Sports Emporium, we understand you're eager to get your new cricket gear. We strive for efficient and reliable delivery across New Zealand, ensuring your purchase arrives safely and promptly. Please review our shipping policy below.

1. Shipping Destinations

We currently ship exclusively to addresses throughout New Zealand only.

2. Shipping Costs & Methods

Shipping costs are calculated at checkout based on your order's total value and your delivery address (North Island vs. South Island), aligning with our PostHaste courier rates. The available shipping options and their costs will be displayed clearly before you complete your purchase.

3. Order Processing & Dispatch Times (Seasonal)

Our commitment is to dispatch your order as quickly as possible. Please note that our processing and dispatch times are directly linked to our store's operating hours, which vary seasonally.

A. During Peak Season (1st September to 30th April)

• Store Operating Hours: Tue-Fri (12 PM - 7 PM), Sat-Sun (10 AM - 4 PM). Closed Mondays.
• Dispatch Days: Orders are dispatched from our Lower Hutt store only on Tuesdays, Wednesdays, Thursdays, and Fridays.
• Processing: Orders placed outside of these dispatch days will be processed on the next available dispatch day.
• Weekend Delivery: Please be aware that goods dispatched on a Friday will generally **not have weekend delivery** and will typically be delivered the following week.

B. During Off-Peak Season (1st May to 31st August)

• Store Operating Hours: Weekends (11 AM - 3 PM). Weekdays are closed for in-person shopping, but online orders are processed.
• Dispatch Days:
  • Online purchases made **Monday - Thursday:** Will be dispatched the **next business day**.
  • Purchases made on **Friday, Saturday, or Sunday:** Will be dispatched on the **next available weekday dispatch day** (typically the following Monday or Tuesday).
• Weekend Delivery: Purchases dispatched on a Friday will not have weekend delivery and will only reach customers the following week.

4. Estimated Delivery Times

Once your order has been dispatched via PostHaste, estimated delivery times are typically:

• North Island: 1-3 business days
• South Island: 2-4 business days

Please note: These are estimates provided by our courier partners and may vary due to factors outside our control, such as public holidays, rural addresses, adverse weather conditions, or courier network delays.

5. Order Tracking

Once your order has left our store, you will receive a shipping confirmation email. This email will contain a tracking number, allowing you to monitor the status of your delivery directly on the PostHaste website.

6. Undeliverable Packages & Incorrect Address

It is the customer's responsibility to ensure the shipping address provided at checkout is accurate and complete. If a package is returned to us due to an incorrect address, an old address, or if the package is undeliverable after multiple attempts by the courier, the customer may be responsible for re-delivery costs.

If an order is cancelled due to an undeliverable package, a refund will be issued for the product cost, minus original shipping fees and any return-to-sender fees incurred by Sports Emporium.

7. Lost or Damaged Packages

While we pack every order with care, issues can occasionally occur during transit. If your order arrives damaged, please photograph the damage to both the packaging and the product and contact us immediately. If a package is lost in transit, please contact us without delay. We will initiate an inquiry with PostHaste on your behalf and keep you informed of the investigation process.

8. In-Store Pickup (Click & Collect)

For customers in the Wellington region, we offer the convenience of in-store pickup. You can select the "In-Store Pickup"